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What happens if you call

Call to switch-on in seven steps

It starts with a phone call. It ends with a 10-year workmanship warranty, backed by the team that did the work.

  1. 01About 10 minutes

    Consultation

    A phone call about what you pay now and what you want to fix. If it isn’t worth going further, we’ll say so.

    More detail

    Tell us what you want to fix: the bill, the blackout risk, the gas. We look at your usage and tell you what’s worth doing and what isn’t.

    It costs nothing. If the numbers don’t stack up, we’ll tell you before we come out.

  2. 021 hour, free

    Assessment

    An hour on site, free. We read your last four bills, measure the roof and open the switchboard.

    More detail

    Sizing starts with your last four quarterly bills, your roof measured on site (pitch, orientation and shading tracked across the year) and what your switchboard can carry.

    You finish the hour knowing what your site can do, with no obligation to go further.

  3. 03One fixed price

    Proposal

    One fixed price. System design, modelled generation, payback from your own bills, every rebate itemised.

    More detail

    Your proposal shows the layout, the exact equipment and why we chose it, generation modelled for your roof, and payback calculated from your own bills.

    The price is fixed before work starts. If anything behind the switchboard changes the scope, that change needs your approval first.

  4. 041 day each, 2 for both

    Installation

    The team that designed it installs it. Solar or a battery takes a day; both together usually take two.

    More detail

    No subcontractors and no roaming install crews. Everyone on your property is an owner or a licensed, insured Refresh Electrical employee.

    Solar takes a day to install, and so does a battery. Both together usually take two. We protect the site and leave it clean.

  5. 05

    Commissioning

    We test and sign off every circuit, then switch the system on.

    More detail

    We test every circuit and sign the system off to Australian standards before we switch it on.

    You get the compliance paperwork when we finish, and we register the equipment warranties in your name.

  6. 06

    Handover

    Grid paperwork lodged, monitoring on your phone, and a walk through of what good looks like.

    More detail

    We lodge the grid connection with your network provider and put live monitoring on your phone so you can watch the system earn.

    Before we leave, you know what normal performance looks like, what to keep an eye on, and when to call.

  7. 0710 years

    Support

    A 10-year workmanship warranty, backed by the two owners.

    More detail

    Your install carries our 10-year workmanship warranty. If something isn’t right, call us and we come back.

    Across the Sutherland Shire, a warranty visit is a short drive for us.

Step one costs nothing

About ten minutes. Tell us what you want to fix and we’ll tell you if it’s worth doing before we come out.